inside luxury




     FEBRUARY 17, 2016



The luxury industry is developing at an ever-increasing pace. To remain relevant, every business needs to keep reinventing itself while staying true to its origins. How will these transformations in luxury unfold going forwards? What will tomorrow’s luxury customer be looking for? What is next for the luxury industry? Those are just some of the questions that have been discussed at 'Inside the Future of Luxury' on February 17th 2016, an exclusive seminar hosted at Home House in London, presented by Glion, one of the world’s best hospitality management schools.


We are delighted to share with you the pictures of the event available on Flickr as well as the recorded videos of the event. Listen to the experts of the luxury industry through keynote sessions and panel discussions with some of the most renowned professionals of the industry.



Theme 1: The Future Luxury Customer

The event started with our first keynote speaker James Amos – Marketing Director at Boodles Jewelers who talked about his view on Boodles customers’ today. This first keynote speech was followed by a panel debate on the theme ‘The Future Luxury Customer’ and how companies adapt to new luxury customer profiles and needs. We were delighted to welcome Marcus Wareing - Celebrity Chef and 2 Michelin starred restaurateur, James Amos - Marketing Director at Boodles Jewellers, David Lewis - Managing Director at Sunseeker London,  and Patrick Saich - Director at Christie's, for this first panel discussion.

Theme 2: The Future Luxury Experience

The second part of the event started with another keynote speaker, Mark Hix - celebrated chef, restaurateur and food writer, who talked about his own experience in luxury and how he manages to deliver 5 star service and cuisine to his customers every day. His keynote speech was followed by a panel discussion on the theme ‘The Future Luxury Experience’ about how companies continue to stand out in the luxury industry despite challenges. We were delighted to welcome Stephen Alden - Board Member at Lungarno Collection, Mark Hix - Celebrated Chef and Restaurateur, Lindsay Davis - Global Operations Director at Quintessentially Lifestyle, and June Sebley - Director of Partner Programme at Victor, for this second panel discussion.


Charlotte Keesing

Charlotte Keesing, Director at Walpole, is at the forefront of British excellence and luxury. Acting as moderator for the panel debates, Charlotte brings her wealth of knowledge and experience within the luxury sector to guiding the day’s events. Walpole, a non-profit organisation focused on promoting British excellence and luxury, is a hub of collective knowledge, thought-leadership and experience. Representing over 180 leading British luxury brands, Walpole is committed to innovation, design, quality, tradition and service.


@WalpoleUK on Twitter      @CharKeesing on Twitter

Guy Bentley

To further support the strategic mission and vision of GIHE, the Glion board of directors appointed Guy Bentley as CEO of GIHE worldwide in 2014. Mr. Bentley served as CEO of Blue Mountains for more than 11 years, during which time he built and expanded the school in Australia and China, as well as implementing partner programmes with LIU institutions throughout Thailand, Malaysia, Chile and Mexico. Mr. Bentley has been a leader in education and hospitality management in Australia and the United Kingdom for more than 25 years. He is also an author and frequent panellist on hospitality management and the tourism industry.

James Amos

James Amos, Director of British Fine Jeweller Boodles, is the 6th generation of his family to join the company. He has a degree in History from Bristol University, a Masters in Strategic Marketing from Cranfield Business School and three years’ experience as a stockbroker for HSBC.


James began his Boodles career in 2004 and has spent time working within both the sales and marketing areas of the business. Originally responsible for launching Boodles’ e-commerce website, today James continues to focus on the company’s digital capabilities. At the same time, he is very focused on PR, marketing and brand development while keeping a close eye on all future strategic opportunities.


Boodles on Twitter

Marcus Wareing

Acquiring his first Michelin Star aged 26, Marcus Wareing has long been a central figure in the British food industry. Continually innovating and striving to inspire the next generation of cookery talent, Marcus is one of the most respected chefs and acclaimed restaurateurs in Britain today.


Over the last 30 years, Marcus has been involved in the creation of many of London’s most iconic and celebrated restaurants including his own restaurant group. He has published five cookbooks and won numerous coveted awards including the Acorn Award, Tatler Restaurateur of the Year, and GQ Chef of the Year.


Marcus Wareing on Twitter    Marcus Wareing Restaurants on Twitter

David Lewis

Co-founded by David Lewis in 1993, Sunseeker London is a global company that embodies world-class experience from a world-class British brand. With over 50 years of experience in the marine business, David has been instrumental in ensuring the Sunseeker brand is continually associated with innovation and luxury.


As managing director of the award-winning company, David heads the extensive dealer network that spans the globe. Today, Sunseeker London Group is the largest distributor of new 40ft to 155ft Sunseeker luxury motor yachts, generating an annual turnover of £130million.


Sunseeker London on Twitter   Sunseeker London sur Instagram

Mark Hix

Mark Hix, celebrated chef, restaurateur and food writer, is known for his original take on British gastronomy. After 17 years as Chef Director at Caprice Holdings, he opened his first restaurant in 2008 - the distinguished HIX Oyster & Chop House in Smithfield, followed by many others.


Mark is frequently lauded as one of London’s most eminent restaurateurs with an unrivalled knowledge of ingredients with provenance. Mark has a bi-monthly column in GQ Magazine, a weekly column in The Independent, and is the author of a number of awarded cookbooks on British cuisine.


@HixRestaurants on Twitter

Lindsay Davis

Lindsay Davis is Quintessentially Lifestyle’s Global Director of Partner Office Relations and is responsible for the company’s global network of franchises, including growth strategy and brand standards. 


Her decade of international business experience and strategic focus on the luxury consumer have been the driving forces behind Quintessentially’s rapid expansion from 38 offices in January 2010 to over 60 offices today.


Quintessentially Lifestyle on Twitter


Stephen Alden

Stephen Alden sits on the Board of the Ferragamo family's Lungarno Collection of hotels and held the position of Chief Executive Officer of Maybourne Hotel Group (Claridge’s, Connaught and the Berkeley) between 2006 and 2015.

Immediately prior, Stephen led Starwood’s St. Regis and Luxury Collection Brands based in New York. He believes strongly that good design and striving for operational excellence in all facets of the business are central to running an industry leading operation. These factors combined with the recruitment and development of the finest talent, and meaningful customer engagement, are the cornerstones of a successful business strategy in the luxury sector.

Stephen’s focus today is on creating the modern “Grand” hotel for the future.


Lungarno Collection on Twitter

June Sebley

June Sebley, Director of Partner Programmes and Client Services at private jet charter company Victor, heads up the Customer Services Team and has overall responsibility for Victor’s strategic partnerships.  


June brings extensive knowledge to her role, with experience across business development, customer service, corporate relations, networking and management trends. June is a trustee of various foundations and sits on the board of the Women in Business Group of the Duke of Edinburgh Award with HRH The Countess of Wessex.


Victor on Twitter

Patrick Saich

Patrick Saich, a Director of Christie’s, advises clients on cross-category purchases. With over eight years of art advisory experience and a particular passion for contemporary art, jewellery and Fabergé, Patrick has helped curate several important private collections.  


Called to the bar in 2000, and with previous experience in politics, Patrick is active on various charities, including the foundation of a children’s art programme to broaden the scope of art education in inner-city schools. 


Christie's on Twitter