LEADERSHIP & GOVERNANCE
Backed by 50 years of excellence in hospitality management education, Glion is an international hospitality management school that prepares students for global careers in the experience industries: hospitality, luxury, events, sports and entertainment. Accredited at university level by NEASC, Glion delivers bachelor, postgraduate, master, MBA and the MBA online. The institute's leadership structure is designed to guarantee responsible management of the institution’s resources, committed to achieving its mission and objectives. The CEO is supported by a leadership team consisting of two Director Generals (one in Switzerland and one in London), the Chief Academic Officer and the Executive Deans, and the Directors of Marketing and Industry Relations.The leadership structure within Glion Institute of Higher Education is designed to achieve three major objectives:
To assure that all constituencies within the institution work towards realizing the institution’s mission.
To make sure that all key persons involved in the education of students and all other relevant constituencies, including students, participate in defining the means and actions that are necessary to achieve the institution’s mission.
To ensure adequate provision for monitoring and assessing the institution’s performance in achieving its mission.
GLION VISION & MISSION
Be known worldwide for excellence as a higher education institution for hospitality & luxury business management.
Glion develops professionals for global careers in the world’s premier hospitality & luxury businesses.
Interim CEO of GIHE Worldwide
To further support the strategic mission and vision of Glion Institute of Higher Education (GIHE), the Glion board of directors appointed Mr. Philippe Kopcsan as Interim CEO of GIHE Worldwide as of January 2017. Mr. Kopcsan has over 26 years of professional experience in education and hospitality across the world including Europe, North America, and South East Asia. He will be responsible for providing overall operational leadership to GIHE Switzerland campuses, to drive and deliver further innovative strategies in collaboration with the GIHE Senior Leadership team.
Prior to joining our organization, Mr. Kopcsan held leadership positions in different organisations, as Campus Director for INSEEC in France and previously to INSEEC, he led strategic developments for Cordon Bleu encompassing academics, operations, marketing and enrolment. His area of expertise is developing and growing education institutions in international, and complex markets. Mr. Kopcsan holds a MBA from ESSEC international business school, he is a French national, and is fluent in both English and French.
Reporting to the board of directors in his role as Interim CEO of GIHE Worldwide, Mr. Kopcsan will be responsible for the overall strategic leadership of Glion’s global expansion, as well as its annual financial goals and objectives. Mr. Kopcsan is committed to showcasing Glion as a customer-focused trusted quality higher education provider.
Mr. Kopcsan believes that “Glion graduates are shaping today’s world to make a better tomorrow.”
Dr. Jon-Hans Coetzer
Chief Academic Officer (CAO)
Dr. Coetzer has over 15 years of experience as a senior academic leader in higher education. He served as Academic Dean of IHTTI, Neuchâtel, and most recently as Academic Dean of the European University’s Swiss Campuses and was a member of the strategic management team. He has an established record of working with a variety of higher education partners including universities in the UK and in the United States. Dr. Coertzer has specific areas of expertise that include quality assurance and student learning outcomes assessment; faculty development; curriculum design and high-impact educational practices; strategic planning; international education; enrollment management; strategic partnership and research; accreditation; and strategic crisis management. His research interests focus on the cross-cultural challenge in the international classroom of hospitality and business management studies and changes in higher education.
Deans and faculty
Executive Dean Assessment, Institutional Research and Quality
Dr. Andrew Starcher
Formerly Dean of Faculty at the Asian University for Women, Chittagong, Bangladesh and Vice President for Professional and Continuing Education at Franklin University Switzerland, Lugano, Switzerland, Dr Starcher has most recently served as a higher education consultant for the International Organization for Migration (IOM) and for the European University Business School, both in Geneva, Switzerland. At Franklin, Dr. Starcher was a member of the executive team that gained Swiss university accreditation. He captained the development of quality assurance and student learning outcomes assessment frameworks deemed “State of the Art” by the Middle States Commission on Higher Education. He has also organized and led academic travel programs at the undergraduate and graduate level to Malaysia, the United Arab Emirates, Malta, Italy, Switzerland and France.
Director of GIHE Research Center
Dr. Martin Senior
Dr. Senior started his early career in the UK hospitality industry before moving into education and training. He has been teaching management and marketing to undergraduate and postgraduate students for over 25 years in various formats, including face-to-face, by distance, online, and blended for various UK universities, Swiss hotel schools, and overseas education institutions. Since 2009, Martin has been the Program Leader for the Online MBA in Hospitality & Services Industries at Glion Institute of Higher Education in Switzerland. This role involved overseeing the initial design and building of the program, the launch, the management and maintenance of the program, as well as the current program upgrade.
Executive Dean of Undergraduate Studies
Susanne Welle has over 15 years of experience from Swiss Hotel Management schools, both as faculty and as part of the management team. After several years as Program leader at SHMS, subject lead at GIHE and as Academic Director at Vatel Switzerland, Susanne returned to GIHE in November 2014 as program manager. Appointed Dean of Faculty for the Glion campus as of January 2016, Susanne has played an important role in developing and implementing the new Applied Learning structure as well as being one of the key players in the development of the new UG program as well as several other changes at GIHE.
Dean of Faculty Bulle
Barbara Miller has worked in the field of academia for many years and also has a background in hospitality. Her past industry-based experience includes hotels, consultancy, and training. Originally from the UK, Barbara has lived in Switzerland since 1996 and has designed and developed courses, programs and curricula within undergraduate and graduate domains. Other than an extensive teaching experience, her academic positions have included program leader, course tutor, and dissertation supervisor roles. Barbara also enjoys developing applied learning tools that help student develop competencies, experiences, and knowledge in industry based problem solving environments. Barbara is currently working towards a Doctorate of Business Administration (DBA) and her MBA is from the Open University (UK) and she is a member of the professional Institute of Hospitality.
Dean of Faculty Glion
Jacqueline More has an extensive background in Higher Education both from the administrative side, the learning side and as well as being a student. Jacqueline has experience from many top Swiss Hotel Management schools, including HOSTA, SHMS, HITTI and GIHE. Being passionate about education she has always had a focus on Academic Quality, and one of her main focus areas has been to prepare and participate in accreditation and validation events by Swiss, American and British institutions.
Assistant Dean Graduate School
After 8 years in the Hotel Industry (Front-Office and Front-Office Management), Eric Mabilon joined GIHE in 1996. He holds a Master of Education in Hospitality Organisational Training and Management. Eric dedicated his first fifteen years of work at GIHE to the teaching of Rooms Division / Rooms Division Management to undergraduate students as well as the set up and development of the corresponding practical activities. He then started to teach in the Post Graduate program. Building on his teaching experience, he is now in charge of coordinating and developing the students’ learning experience in this program.
Senior Learning Support Manager GIHE
Andrew Keohane holds a DEA in Etudes Anglaises from Université de Nancy II, France, and was previously Head of Languages at LaSalle Beauvais Engineering School in France. Building on his practical experience in teaching English in many different contexts; Andrew’s current main interests are teaching English through the use of literature and developing the use of online courses and blended courses.