Glion students discuss working together on an exciting project

Glion students discuss working together on an exciting project

Our Applied Business Projects (ABPs) are a great way for students to gain hands-on skills, work in teams and deliver exciting results. Elin Persson, Ambre Cazaux, Alice Levy and Laura Chauffat have teamed up to work on a project for Swiss four-star Hotel Victoria, part of Relais & Chateau hotel group. They spoke to us about teamwork and what their plans are for the future.

Sharing the tasks

The foursome had worked together previously, making the decision to reunite a no-brainer. “It’s easier when you know the people you are working with,” Ambre said. “You can say things in a straightforward manner, point out what works and what doesn’t, and trust your teammates and know what they are comfortable doing.”

Together, Elin, Ambre, Alice and Laura all bring different attributes to the team. “We all complement each other in our work,” Elin said. “We set the objectives, split the work, put all the parts together and make sure the content makes sense once it’s all combined. Some of us focus on research and methodology, while others make sure it is all practically applied.”

“We are applying everything we learned in Glion. Now it all makes sense.”

The key to success

The team believes that having the possibility to choose your teammates is a big help, as they learnt though their past experiences that teamwork can vary. “It really depends on who your colleagues are,” Laura said. “Sometimes it’s a great experience. Sometimes you find you’re doing everything on your own. It is much better when you have the option to choose your teammates.”

Elin believes the key to success is responsibility. “Everyone has to take responsibility for their part, even though there is a group leader,” she said. “It’s wrong to assume that the group leader will just do everything.”

The future

Despite embarking on a project with a core grounding in digital marketing, some members of the team see their career going elsewhere. “I would like to be able to analyse the numbers and then connect them to marketing,” Ambre said. “This is an area I’ve worked within in the past, so I know how to work with numbers and analyse them.” Elin has similar ambitions. “I want to go into something finance-based, where strategy is the first plan,” she said.

For Laura, she envisions her career moving away from hotels. “I want to work for different types of service sectors,” she said. “Probably something connected to events and marketing.” The latter is also an option for Alice. “Maybe marketing, but I would definitely like to work in a field directly connected to hospitality.”

The team has already begun searching for full-time roles. “I received a job offer during Recruitment Day, but have not decided yet,” Alice said. Outside of the classroom, Elin is kept busy in her role as President of Glion’s Student Government Association. “I am always meeting with my colleagues and representatives of different committees,” she said. Elin is aided in her efforts by Ambre. “I am a PR manager within the SGA,” she said. “The focus is on helping the students and ensuring their voice is heard.”

All four believe that working on this project has already been hugely beneficial. “This project allows us to connect all of the dots,” Elin said. “We are applying everything we learned in Glion. Now it all makes sense.”

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Glion alumni on how to be a successful hotel manager

Glion alumni on how to be a successful hotel manager

YEAR OF GRADUATION: 1996
COMPANY: The Ritz-Carlton Bahrain
JOB TITLE: General Manager

Glion alumni Jean-Paul Dantil, currently General Manager of the Ritz-Carlton Bahrain, gives us valuable insight into working at a top hotel. In our Q & A session, Jean-Paul also explains how he reached the accomplished role of General Manager and gives some tips for aspiring GMs.

My journey since graduating from Glion

“After graduating from Glion in 1996, I joined Hyatt International as a corporate management trainee in Saipan, Northern Mariana Islands. After two years, I moved to the Turks and Caicos Islands to take on the role of Front Office Manager at COMO Parrot Cay. Shortly after, I held a number of roles at the Metropolitan Hotel in London.

I then decided to transition from operations. I opened a hotel supply and procurement company in Dubai with a friend from my days at Glion. We ran this company together successfully for a nine-year period. After that, hotel operations called me back. I took on a consultancy role for a Mallorca-based company called Puro, which consisted of a small boutique hotel, as well as a number of beach clubs across a number of countries.

After this, I opened the Das Stue hotel in Berlin as General Manager, which became the leading luxury hotel in the city. During my time in Berlin, I met various senior executives from Ritz-Carlton, who convinced me to join the group. I shortly found myself moving to The Ritz-Carlton, Vienna in 2015, again as General Manager. I managed the property for two years, and was then asked to transfer to The Ritz-Carlton, Bahrain, where I have been since 2017.

My current role

“Firstly, it is crucial to mention that being such a dynamic hotel means that every day is different, presenting a variety of exciting and challenging tasks. We have around 700 people working here, as well as 12 F&B outlets, a beach club and a fully-equipped fitness centre which has 5,000 members. So, operationally, I am constantly ensuring everything runs smoothly by giving support and guidance to the team. Having such a large team involves a lot of coaching and quality assurance.

Furthermore, greeting our guests and dealing with owners’ relations are equally important aspects of the job. Not to mention that being in touch with the local community, ensuring the hotel is well positioned in the ever-expanding market and that we remain the number one hotel in the region. Each property that I have managed is different and has its own set of challenges. What makes our hotel so interesting is that we are a resort in the centre of town, so during the week we are a business hotel and during the weekend we become a resort!”

The most important lessons I learnt from Glion?

“Academically, I really enjoyed my finance classes, as well as the practical arts courses, as it provided me with a very dynamic overview of the hospitality industry. But in general, it is vital to mention that I learnt a lot about making good friends and keeping in touch with them. I made some of my best friends at Glion. The school opened many doors for me throughout my career, thanks to the many connections made during my studies.”

Tips for students aspiring to be general managers?

  • Always be curious – “Read as much as possible, in order to keep up to date with new trends and innovations.”
  • Don’t be scared to try new things – “Follow your gut.”
  • Have a mentor – “Have someone that can guide you as you move up the career ladder.”
  • Learn as much as you can – “Hoteliers need to be multitalented and know every aspect of the business.”
  • And, finally… – “Always smile and pay attention to details!”

 

Are you interested in studying at Glion? Simply share your details here and one of our dedicated Education Counselors will be in touch.

This interview was conducted by Calum Wilson, one of our Student Ambassadors.

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Why do we do internships?

Why do we do internships?

During your time at Glion, you are quickly immersed into the real world of hospitality. This is done through hands-on learning and professional internships with some of the industry’s finest organisations. Calum, our Student Ambassador, is on hand to tell us more about the importance of internships.

Securing an internship

Shortly after completing Practical Arts courses in Semester One on the Glion campus, we then start our first internship. It usually lasts for a duration of five-to-six months and, in true Glion style, is completed worldwide in a variety of hospitality-based organizations. Glion students have various options when searching for their internship, including:

  • Direct contact with alumni
  • Contacting companies via their career websites
  • Simplicity (the Glion career portal which enables companies to post jobs for students to directly apply)
  • Glion’s Career & Recruitment Day, which takes place each semester and sees over 60 companies visit to recruit students.

Gaining core skills

Our first internship usually takes place within an operational field, typically at a hotel. The most common examples include Reception, Guest Services, F&B and Concierge. Working within these departments enables us to get exposure of how hotel operations function, as well as the industry as a whole. Gaining such exposure enables us to better understand roles and functions, in order to grow and develop into a better manager. Working in these positions means we have a high level of guest contact, which provides us with the opportunity to develop our communication, language and customer service skills. These core competencies are extremely important to develop, and can be transferable into a number or industries and future career opportunities.

At Glion, we complete our primary internship in a variety of worldwide tourist destinations, which can often expose us to a new culture, language and challenges. Previously, some students have completed internships at Park Hyatt Abu Dhabi, Starwood Hotels and more, witnessing international rebrands and new restaurant concepts.

The second internship

After completing our third and fourth semesters on campus in Bulle or London, we are then ready to move on to our second internship. As we now have a basic understanding of the industry, our second internship will see us take on a role with more responsibility. This could be as a supervisor or assistant manager, or perhaps something more administrative within one of the following fields: business development, sales and marketing, human resources, finance or revenue management.

The second internship provides us with the ability to explore new sectors of hospitality, including luxury brands. It also allows us to continue developing our personal competencies by defining our management style. This is achieved though the fact that many students will be involved in research, decision making and having to adapt to changes.

Boosting your career

Completing two different internships already presents an excellent base for our CVs, as we already have a variety of experiences from global organisations. Furthermore, many students perform to such a high standard on their internships that they are contacted by their previous employer to return to work for them full time. In addition, working within such a close network as hospitality means that, during internships, we have the opportunity to network with industry professionals.

Internships are a great way to gain first-hand experience, improve your CV and make vital connections. Learn more about Glion internships or directly from our students on our YouTube channel.

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Students embark on challenging project with Swiss hotel

Students embark on challenging project with Swiss hotel

At Glion Institute of Higher Education, our students gain first-hand experience through a range of hands-on modules. One such example is the Applied Business Project (ABP), which sees students work closely with a leading hospitality organization. We spoke to Elin Persson, Ambre Cazaux, Alice Levy and Laura Chauffat, who are conducting their ABP with the four-star Hotel Victoria, situated in Glion village and part of the Relais & Chateaux hotel group.

The objectives

Elin, Ambre, Alice and Laura were offered three projects, but found this one the most appealing. “This project was more challenging than the others. “It is a traditional hotel that wants to adapt to new trends. We need to push the boundaries in order to set the right marketing strategy and attract young people.”

One of their main objectives is to make a marketing plan for the hotel, in order to make it more contemporary. “We are putting considerable focus on the digital side,” they said. “For example, the hotel currently doesn’t have a strong online presence. We are trying to make recommendations for the future, things they should consider and what their target market is expecting.”

Alongside this, the foursome is working on making the hotel more appealing to a younger demographic. “We want to expand their target market to future generations,” they said. “We will make recommendations on how to create special experiences for young people. That way, they can stay at the hotel and take home some amazing memories.”

Starting the project

The team’s project is split into three different parts:

  • The first focuses on background research
  • Following that, they will look at consumer behaviour – “we are interested in knowing what drives people to book into certain hotels, including awareness, decision making and the booking channels they use.”
  • The third and final part is the digital strategy. “We will research all the possibilities and suggest where the hotel should focus its efforts on in order to get more guests”.

Things are already well underway, with the team giving a presentation to Hotel Victoria’s owner. “We showed them what we have done so far and ensured that we are all on the same page. We will continue to meet with an external marketing agency to share our mutual ideas and keep improving the strategy.”

Putting skills to the test

For the ABP, these ladies are applying what they have learned in the classroom to a real-life project. “It’s a matter of repeating what we discovered in past semesters,” they said. “We have enough knowledge to make some good estimates and develop something good.” However, there are still some new skills that they must master. “Digital marketing is still very new to us, but we are learning this in parallel with our teachers. However, it helps that we are part of a generation that is used to interactive media.”

While there are challenges ahead, the team believes that there is a lot to gain personally from conducting the project, as well as professionally. “We are learning a lot, and gaining the skills and knowledge that we will be able to use in our future careers,” they said. “We want to produce something totally unique.”

Are you interested in studying at Glion? Simply share your details here and one of our dedicated Education Counselors will be in touch.

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Glion prepares for MasterChef competition

Glion prepares for MasterChef competition

Glion has always advocated a friendly atmosphere, where students have the opportunity to leave their stamp on campus life. One way is through events, with the latest being the Glion MasterChef competition. For those who do not know, MasterChef is an international television series in which talented chefs compete against one another, with a contestant being eliminated each episode. Our students got inspired by this TV show and organized their own cooking competition. It is coming up, taking place on Wednesday 6 June, so we spoke to its organizers to find out more.

Celebrating diversity

As part of the Student Ambassador programme, Paul Leguay and Giuseppe Lombardi – currently in their fourth semester of the BBA International Hospitality Business program – created the annual culinary competition. When we asked them why they decided to organize such an event at Glion, they said: “We want the Glion MasterChef competition to be a caring and friendly game, one that allows participants to have freedom in their choices. It gives people from different countries the opportunity to cook using their own cultural knowledge.”

Paul provided further details of the competition. “We have tried to create a multicultural event without removing this competitive spirit, which constitutes the beauty of the game,” he said. “Each team will represent their own country. Two students will cook while two others will be in charge of the table setup.”

Help from Glion experts

The game will be organized in the lobby, which holds a central place in the school life. Six teams will be present, while the jury will be made up of three winners of the prestigious Meilleur Ouvrier de France award. Many exciting prizes will be offered, including personalized kitchen vests, professional kitchen knives and cookbooks. “Glion has helped make this dream possible,” Giuseppe said. “We have worked with highly-motivated staff who, rather than just listening to us, have brought in new ideas and suggestions.”

The competition will end with a cocktail where all students are invited to come along and talk with the judges and competitors. The MasterChef event is just one of many things that make Glion an amazing place to study. The school prepares you to learn from others and be creative, while giving you the mentality needed to be successful.

Are you interested in studying at Glion? Simply share your details here and one of our dedicated Education Counselors will be in touch.

Take the next step

Do you have a specific query you would like to ask us? Please fill in the contact form below and let us know the nature of your enquiry, and a member of our team will respond to you as soon as possible.

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