Meet with Edouard Lallemand, Rooms Division Manager in charge of the Spa at Pullman Danang Beach Resort – Vietnam.
Edouard graduated from Glion in 2008 with a Postgraduate Diploma in Hospitality Management.

Why did you choose to study at Glion Institute of Higher Education in Switzerland ?

It was a series of opportunities and experiences in my academic path that, little by little, opened the road to the world of hospitality and tourism.

With both of my parents being Diplomats, I always traveled a lot which probably developed my taste for travelling. Before Glion, I studied in a French Business School and graduated with a Master degree. During the preparation years, we had to do a 2-month internship in the field of our choice. I wanted to find an internship which could enable me to showcase the French sense of hospitality, which was often criticized at an international level.

It was my first experience in the hospitality industry as a receptionist in a 4-star hotel at La Place de la Madeleine in Paris. Later, for my internship, I joined Accor North America in the headquarters at Carrollton, Texas. I met an alumna from Glion with an impressive professional background who introduced me Glion in very good way.

I finally came to Glion to do a Postgraduate degree (PGD) in Hospitality Administration, combining 2 semesters and a 6-month internship.

What are Glion’s added values ?

What I loved at Glion, and what has been the greatest point of the PGD program, was its tailor-made curriculum which enables you to choose the courses you want to follow and what interests you the most. The PGD student profiles and backgrounds are very diverse and some of the students come from industries that are not related to the hospitality industry. Glion gives the opportunity to choose the courses in regards to our own past experiences and needs.
Beyond a personalized curriculum, one of the strengths of Glion is the alumni network of industry professionals who are a great resource when looking for an internship or a job opportunity. The network is very active, with multiple organized reunions around the world to celebrate our community. Several years after our graduation, the Glion spirit is still there!

Can you talk about your professional experience so far since you graduated from Glion ?

In order to validate my Glion degree, I did a 8-month internship in Management Training at the Four Seasons Resort Provence, today known as « le Terre Blanche Hôtel Spa Golf Resort » in the Rooms Division Department. I gained practical skills while working in different areas such as housekeeping, front office, night audit, concierge service, etc.

After I graduated in December 2008, I became Assistant Front Office Manager at the Sofitel Luxembourg Europe. With 109 rooms, I had to settle myself in this new environment and learn a lot within a small team, reporting directly to the Room Division Manager. After a year and a half, I received an excellent offer and a great opportunity from the Accor Group to participate in the opening of a luxury hotel in Turkmenistan, the Sofitel Oguzkent Ashgabat, the first hotel of the group in Central Asia. I began as a Guest Services Manager to welcome international official delegations. When I started in this position, there was no team in place. Therefore, I had to recruit and train employees. After one year at this position, I became Residences, Offices & Gallery Manager, taking in charge the market research management activities for 69 luxury apartments, 15 offices and 17 stores. One year later, my job duties have evolved to add the role of Front Office Manager to my current roles which involves managing 299 rooms and suites in the hotel. My experience in Turkmenistan has been unique. It was sometimes difficult but so educational! Starting from nothing was a real challenge and that is what attracted me. It was a big change for me but it taught me a lot, especially about team management.

In May 2013, a new opportunity came to me: to become the Rooms Division Manager at the Pullman Danang Beach Resort (Vietnam) – Pullman being an upscale brand of the Accor Group.
Located on one the most beautiful beaches in the country, this resort is situated in the city of Danang, the 3rd largest city of Vietnam, which is booming economically. Development possibilities for this hotel were huge. Recently handled by the group, the hotel is currently in the process of re-branding and my role here is very diverse. I am putting in place the same quality standards, matching the reputation of Pullman Hotels and Resorts, by training the teams with Accor tools and processes. The loyalty programs, customer services, front office, housekeeping, and spa are part of this process.

How do you see your future?

My professional goal is to stay in Asia and continue to advance my career. The Accor Group is experiencing constant development which offers many great opportunities.

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About the author

Glion Institute of Higher Education
Glion Institute of Higher Education is a private Swiss institution offering bachelor’s and master’s degrees in hospitality, luxury and event management to an international student body across three campuses in Switzerland and London, UK.
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