It’s a crispy winter morning in London and we’re meeting Glion alumnus Laurent Schauder for a coffee off Oxford Street to chat about his current position and the trends and challenges hospitality industry faces. Laurent, originally from Strasbourg France, graduated in 2001 with a Bachelor Degree in International Hospitality Management.

What was your first role after graduating?

My first role after graduating was Roving Food and Beverage Assistant Manager for the pre-opening and opening of a hotel in Florida. I came to London through an intern-company transfer in October 2015.

Tell us about your current role and summarize it in 3 key points?

I am currently the Hotel Manager of the Hyatt Regency London, The Churchill. We have 440 luxury rooms and suits, an award winning bar, a Michelin Star restaurant and of course being in the centre, a fantastic access to sites, attraction, entertainment and Royal Parks. Managing a hotel can be very easily summarized in managing three things: its PEOPLE, its PRODUCT and its PROFIT.

What is your typical day in the office?

There are no typical days at the office for me, which is probably one of the main reasons I like my job so much! In my opinion, a hotel manager is a bit like the lighthouse of the hotel; someone that brings guidance and inspires a team, someone who constantly chases ways to improve the product and guest experience. The key to succeed is to be accessible to guests and colleagues and to work on projects that enhance our products, operations, and financial results.

In summary, you will find me everywhere around the hotel FOH and BOH from early morning to night talking to colleagues and guest or working on several projects.

“It is all about the people; the one you work with and the one you welcome in your businesses.”

What are the key changes you see in your role in the next 5 years?

Due to the increasing amount of options in the industry with more hotels, new concepts and of course new business models (such as AirBnb) and the increasing difficulties to find associates that have the passion for the industry, I can see an essential need for the industry leaders to be innovative and adapt to our guest/colleagues needs and expectations.

What are the 3 key trends in your industry right now?

One of the most noticeable is the increased use of technology. Secondly, the rise of the millennial traveller, the educated and demanding travellers. I would also highlight the rocketing of niche market places and the sharing economy business models such as AirBnB.

What is your favourite place in London & why?

I have travelled and lived in many different countries during the last 15 years and find London a very special place; full of parks, museums, restaurants, markets, and history. If I had to choose one place only in London, I believe that I would choose Camden Town because it’s a versatile place where people from all origins and background meet. A place where street food from all origins, handicraft and artists mix in harmony. It is quite a unique location!

How would you describe your perfect day off?

My perfect day off is spending time with my wife and two kids. We like to explore, visit cultural sights in and around London. There’s so much to do and see.

The Glion Alumni network – what does it mean to you?

I haven’t had a chance to take part in a Glion Alumni event yet but I know there’s a very strong and active Glion Alumni group in London and I really look forward to getting involved. I realize that it is a great way to keep in touch and also to network with fellow alumni and industry experts.

Top tips for the current Glion students who are planning to move to the UK?

More than tips about moving to UK, I would like to share tips about our industry. The hospitality industry is a fantastic but intense industry. Therefore, I would recommend anyone to be passionate about what they do and to do it because they love it. It is all about the people; the one you work with and the one you welcome in your businesses.

Finally, what will you do tomorrow? What’s next for you?

I’m working tomorrow so I will go to the hotel and care for our people so that they can be their best! What is next for me? Continue enjoying what I do every day, working in the hospitality industry.

What is the best advice you have ever received / A word for the other Glion Alumni in the UK?

Life is not a rehearsal, so enjoy it fully!

Thank you for your time Laurent, we wish you all the success.

#GlionLondon #Beatthecenter

Glion delivers international hospitality management degrees, sports and event management degrees, and graduate programs to students from 98 different countries on two beautiful campuses in Switzerland and the Glion London campus in the UK.

If you are serious about a career in hospitality, you want to learn and work with the best, Glion London offers the best of all worlds. Find out more at

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About the author

Glion Institute of Higher Education
Glion Institute of Higher Education is a private Swiss institution offering bachelor’s and master’s degrees in hospitality, luxury and event management to an international student body across three campuses in Switzerland and London, UK.
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