We are pleased to announce that Glion Institute of Higher Education is partnering with a leading online publisher and events organizer, International Hospitality Media (IHM) and guest feedback and online reputation management specialist GuestRevu to launch a set of awards that will be presented at an awards ceremony held at the 2017 Boutique and Lifestyle Hotel Summit in London on May 22/23. This event is usually attended by more than 250 key senior executives from the hospitality industry.

The awards – called the “BoHos” – will reward the boutique, lifestyle and hybrid hotels who provide the very best in guest experiences. The winners will be decided by the hotels’ guests, using a combination of aggregated verified guest feedback from review sites and booking engines worldwide, and direct guest feedback via questionnaires. Each will have a 50 per cent weighting in a hotel’s overall score to give a true picture of the guest experience provided.

The awards are open to any UK or international boutique, lifestyle or hybrid hotel. To enter they need to be using a guest feedback and online reputation management solution in order to provide the necessary verified guest reviews. If they don’t currently have a solution, GuestRevu is offering a free 2 month trial, worth up to £300, to hotels who wish to sign up and enter.

The award entry period runs from January 25th to February 28th. Then each hotel’s data will be collected over a two month period, starting from the 1st March. At the end of the two months, each entrant’s guest reviews and direct feedback will be independently evaluated, scored and ranked by Glion students.

Boutique Hotel Guest Experience Award Categories

  • Best City Hotel 1 – 20 rooms
  • Best Country and Coastal Hotel 1-20 rooms
  • Best City Hotel 21 – 50 rooms
  • Best Country and Coastal Hotel 21-50 rooms
  • Best City Hotel 51 rooms and above
  • Best Country and Coastal Hotel 51 rooms and above
  • Best City Hotel – overall winner
  • Best Country and Coastal Hotel – overall winner
  • Best International Hotel – overall winner

Vivien Ivanyi, Partnership Manager of Glion Institute of Higher Education said: “ Glion is delighted to participate in such an initiative as it provides our students with a real-life project in the industry on a very relevant topic, online reputation. Since its foundation in 1962, Glion has been preparing young professionals to join the world’s leading hotels, by constantly adapting its programs to an ever-changing industry and training the next generation of talents relevant new tools. This award is an excellent opportunity for Glion students to demonstrate their level of customer expertise and showcase our unique institution to prominent industry leaders and partners.”

The awards will be presented at a ceremony the evening before the 2017 Boutique and Lifestyle Hotel Summit in London.

For more information and to enter the awards, visit

About Boutique and Lifestyle Hotel Summit

Now in its sixth year, the Boutique and Lifestyle Hotel Summit is the leading educational and networking
conference and exhibition of its type in Europe. Attracting owners, operators and service providers from
across the continent and beyond, the Summit features a stellar cast of industry leading speakers and a
comprehensive thought-provoking agenda covering all aspects of the sector. New for 2017 is an increased
focus on the flourishing hybrid hotel and poshtel market.

About GuestRevu

GuestRevu helps you to listen to, learn and earn from your guests by enabling you to leverage the power of
your guest data to build lasting loyalty and drive revenue. GuestRevu’s mission is to give you tools you can
use every day to develop a guest-centric culture in your hotel, optimise your guest experience, the running of
your business and, ultimately, to drive revenue using online surveys and reputation management. With their
headquarters in the UK, GuestRevu is one of only three TripAdvisor Platinum Review Collection Partners
globally. For more information please visit

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About the author

Glion Institute of Higher Education
Glion Institute of Higher Education is a private Swiss institution offering bachelor’s and master’s degrees in hospitality, luxury and event management to an international student body across three campuses in Switzerland and London, UK.
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