I’m writing this little letter to express my gratitude to Glion Institute of Higher Education, my university. My Glion education made me a rare breed, a Mexican-Swiss mix – the best of both diametrically opposed cultures melded into one personality. I am both the vibrant life-loving Mexican and the punctual, orderly Swiss.

As a Glion student, I had the pleasure and honor to meet people from countries that I didn’t even know existed. During my internships, I had the opportunity to live and work in countries that seemed so far away and so different in so many aspects: Brazil and Kenya. These people and opportunities expanded my horizon and knowledge of different cultures, tastes and demands. These experiences strengthened my motivation to work hard and reinforced my passion for the industry.

All the different cultures that I encountered on- and off-campus have allowed me to understand and appreciate many varied cultural tastes and demands. Glion gave me culture-shock as only such an international school can. I also learnt how to say please, thank you and all the important bad words in several languages, with no hesitation.

During our years together, my fellow students and I learnt that nothing big ever runs smoothly! And the challenge of the crisis and the satisfaction of solving it is often where the fun is found. We had to clear a room and even count teaspoons at five thirty in the morning after an event with over a thousand people. Yes, we realize the amount of work and organization that goes into tremendous success.

Glion teaches its students that hospitality is, or should be, everywhere; it is the essence, the culture, the tradition, the décor, the architecture, and the feeling of knowing that no matter where you are, you can always feel at home. It is also the beauty, and the feeling of knowing that however different we are one from another, we can all belong, even for a short time, to the same place.

Most importantly, Glion showed my friends and I that what goes on behind the scenes is often crisis, chaos, and pandemonium; but if it’s managed well, the customers will never see this side of the event.

The Admiral Lord Hopwood in the Laws of the Navy once said: “On the strength of one link in the cable, dependeth the might of the chain. Who knows when thou mightest be tested, so live that thou bearest the strain.”

As with a chain, a team is only as strong as its weakest link and throughout our years in Glion, we learned the importance of teamwork for success in the hospitality industry and the satisfaction that good team work provides to our customers.

The hardest thing about Glion for me was the graduation. I knew that I would soon be leaving a group of friends from around the world, and I knew that our gatherings would not be as frequent as our weekends at the Black Pearl or our barbeques on the breathtaking lake-side during the summer. Yet, the friendships that we made were so strong and the love that I had for my friends was returned in kind. I felt that I would turn back time a million times to relive those unforgettable experiences that made me who I am today.

Now that I am in a successful position, I look back on all those moments and I am thankful for the opportunity that I had at Glion, it turned out to be an experience to cherish for life. Glion will always be a part of my life and I will always be an incredibly proud Glion Alumna.


Francesca Palazuelos
General Manager of the Magnolia Bakery NY in Mexico City

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About the author

Glion Institute of Higher Education
Glion Institute of Higher Education is a private Swiss institution offering bachelor’s and master’s degrees in hospitality, luxury and event management to an international student body across three campuses in Switzerland and London, UK.
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