Paola Waschbusch

Luxury Hospitality Consultant | Expert in Operations, Team Development, Quality & Project Management | Specialist in Organizational Culture, Guest Experience & Wellness

With over 20 years of experience in luxury hospitality, I specialize in strategic operations management, quality assurance, high-performance team development, organizational culture, and guest experience.

Throughout my international career, I have led operations in some of the world’s most prestigious hotel brands, including Leading Hotels of the World Hotels, InterContinental Hotels Group, Starwood Hotels & Resorts, Meliá Hotels International, and Marriott International. I have managed and optimized operations across various regions, gaining in-depth knowledge of global markets, luxury hospitality standards, and cultural dynamics.

My vision has always been clear: to elevate the standards of excellence in the hospitality industry through flawless operations and a strong organizational culture that inspires teams to deliver memorable experiences.

Throughout my career, I have led operational transformation processes in iconic properties, implementing innovative strategies that have optimized profitability, efficiency, and service quality. My focus is on building highly trained and empowered teams, ensuring that each member has the tools, training, and mindset necessary to achieve excellence. I firmly believe that the success of a hospitality organization lies in its people, which is why I develop and foster strong corporate cultures, promoting collaborative and high-performance environments.

Currently, I am eager to share my experience and insights with students, striving to create a learning environment where theory and practice complement each other seamlessly, allowing students to develop both strategic understanding and hands-on expertise that prepare them for real-world challenges.

Campus: Switzerland
E. Paola.Waschbusch@lesroches.es