Experiential Luxury

  • Experiential Luxury

    BULLE, OCTOBER 10, 2017


Glion organizes luxury conferences each year on relevant topics within the hospitality and luxury industries. This year, we are hosting an Experiential Luxury Conference in Switzerland and have invited leaders from the luxury industry to engage in exclusive round-table discussions on the luxury client and guest experience. This conference format gives Glion students and graduates the opportunity to learn more from top-level speakers about trends, innovation and challenges in the hospitality and luxury sectors while meeting with industry leaders face-to-face.


Despite trends towards digitalization, consumers seem to appreciate the human element within the transaction process. At the highest levels of luxury, personal interaction is expected and the basis on which personalized service is delivered and loyalty built. Given the rapid growth and the volatility of global markets, luxury businesses are under constant pressure to remain relevant. They face the challenge of creating products and services that continue to inspire new clientele and purchasers of luxury while staying true to their origins and heritage and their traditional client base. A need to balance accessibility with exclusivity. In view of these conditions, speakers of the third Glion Luxury Conference will address the delivery of luxury experiences in a digital world and the challenges of seducing a wider client spectrum and meeting their expectations.


Benoit-Etienne Domenget
CEO, Sommet Education


Experiencing Luxury at Glion



08:30 Welcome coffee
CO2 Lobby, La Tour-de-Trême


09:00 Introduction and opening remarks
Benoît-Etienne Domenget, CEO of Sommet Education


09:05 Keynote speech
Jean-Claude Biver, President of LVMH Watch Division 


09:20 Presentation on luxury trends
Ivan Bascle, Senior Partner & Managing Director
of Boston Consulting Group


09:45 Delivering luxury experiences today:
Opportunities and shortcomings in a digital world


10:30 Coffee break


10:50 Delivering luxury experiences today:
The challenges of seducing a wider client spectrum


11:35 Keynote speech
Redefining luxury in the context of hospitality
David Sinapian, CEO of Groupe Pic
& President of Grandes Tables du Monde


11:55 Closing remarks


12:00 End of conference
Shuttle service to Bulle campus 





Glion Luxury Recruitment Day

For the first time, Glion Institute of Higher Education is hosting a recruitment event dedicated exclusively to the luxury sector. Coinciding with the Glion Luxury Conference, the Glion Luxury Recruitment Day aims to connect luxury companies with hospitality students and graduates who are interested in joining this dynamic and growing industry. Interview sessions and networking with HR professionals will take place in the afternoon of 10 October on Bulle campus.





Meet Our Speakers

Cristina d’Agostino (Moderator)

Bilan LUXE


Cristina holds the position of Deputy Editor-in-Chief of Bilan and heads the lifestyle supplement Luxe, which is also published in German by Finanz & Wirtschaft.


Ivan Bascle

The Boston Consulting Group


Ivan Bascle is a Senior Partner and Managing Director of the Boston Consulting Group’s Geneva office, where he heads the German and Swiss Consumer Practices.


Carlo Alberto Beretta



Carlo Alberto Beretta was appointed Chief Client and Marketing Officer of Kering in 2016, after serving as CEO of Bottega Veneta.


Jean-Claude Biver

LVMH Watch Division


As President of the LVMH Watch Division and CEO ad interim of TAG Heuer, Chairman of the Board of Hublot and Zenith, Jean-Claude Biver is one of the most prominent actors in Swiss watchmaking.

Paul Clark


Mandarin Oriental


Paul Clark is Group Director of Human Resources and member of the Board of Directors of Mandarin Oriental Hotel Group with over 30 years’ experience in the hospitality industry.

Benoît-Etienne Domenget

Sommet Education


Benoît-Etienne Domenget serves as CEO of Sommet Education, encompassing the prestigious Swiss hospitality management schools Glion Institute of Higher Education and Les Roches Global Hospitality Education.


Roberto Eggs



Roberto Eggs joined Moncler as Chief Operating Officer in 2015 from Louis Vuitton, where he held the position of President of Europe, Middle East, India and Africa. Today he acts as Chief Marketing & Operating Officer at Moncler Group.


Simone Gibertoni

Clinique La Prairie


Simone Gibertoni was appointed CEO of Clinique La Prairie in 2016 by the founding Mattli family with the mission to grow the brand through its philosophy and revolutionary approach.


Dr Bertold Mueller



Dr. Bertold Mueller is the Managing Director of Christie’s Continental Europe, Middle East, Russia and India. Prior to joining Christie’s, he worked as an attorney at law in Zurich and London as well as in an art advisory capacity for Swiss collectors in Zurich.


Caterina Occhio



Caterina Occhio is a former development aid manager with over 15 years experience in supporting employment and institutional reform. In her quest to help and improve women’s conditions in the MENA region, in 2013 Occhio took a leap of faith and launched SeeMe.


Peter G. Rebeiz

Caviar House & Prunier


At the age of 23, Peter G. Rebeiz took over the direction of the family business Caviar House, the leading importer of Russian and Iranian caviar at the time. He established the brand internationally and expanded the company.


Rami Z. Sayess

Four Seasons Hotels & Resorts


Rami Z. Sayess is the Regional Vice President & General Manager of Four Seasons Hotel Beirut. He joined Four Seasons in 2005 as Hotel Manager of the Four Seasons Hotel Amman and his duty stations included Doha, Bangkok and Riyadh.


David Sinapian

Groupe Pic


David Sinapian is the CEO of Groupe Pic, the enterprise behind French chef and wife Anne-Sophie Pic operating Michelin-starred restaurants in Valence and in Paris, France and the Beau-Rivage Palace, Lausanne.


Luca Solca


Exane BNP Paribas


A renowned luxury goods analyst, Luca Solca acts as Managing Director and Sector Head for Global Luxury Goods at Exane BNP Paribas.