Hospitality Business

Welcome to the hospitality business

Glion has delivered talent to the international hospitality and luxury industries since we opened our doors in 1962.

So let us introduce you to these glamorous, global, and hugely important business sectors.

We will look at the different disciplines within hospitality and luxury, plus we’ll explain how degrees with a thread of hospitality excellence running through them can open up a world of career possibilities – including some industries and sectors that might surprise you.

An introduction to the hospitality business

You will also see it called the hospitality industry, or hospitality sector, but each definition means the same thing: providing customers with a warm welcome, excellent service and experiences to cherish.

Memorable experiences don’t happen by accident – behind each one is a host of human factors; from the professional polish learned on the job, through to the strong theoretical foundation that comes from a specialist hospitality business education.

Often aligned with travel and tourism (flights, hotels, restaurants and bars, cruise ships, etc.), the hospitality business encompasses all this too:

  • Major events
  • Conferences and trade fairs
  • Hotel real estate investment/development
  • Innovation and technology
  • Experience economy (in particular creating and delivering unique luxury experiences to ‘high net worth’ clients)

“Hospitality is an incredibly rewarding sector, a continuous strategic journey that never stops, where no day is the same, challenging you and taking you out of your comfort zone.”

Daniel Solombrino, class of 2008 BBA graduate

What types of careers are on offer in the hospitality business?

There are almost unlimited opportunities to forge successful careers in the hospitality business, as well as the constellation of related industries which orbits around it.

Such are the options available to our graduating students, that almost 60% end up working in other sectors than hospitality.

Why does service excellence create such a diversity of opportunities?

The answer is that in our increasingly digital-dominated and commoditized world, service excellence – the human touch – is recognized by brands as a crucial way to make their offer stand out from the crowd.

Today, the soft skills that come as standard with any world-class hospitality business education are much prized by employers who have customer-facing operations. Luxury retail, consulting, asset management… these are all genuine career avenues for hospitality business graduates.

But don’t just take our word for it. There are now more than 16,000 Glion Alumni out in the professional world, and you can get a better perspective on the breadth of career paths available by hearing some of their stories.

How do I start a career in the hospitality business?

For undergraduates

Getting a related Bachelor’s degree is a great way to launch a career in the hospitality business. There are numerous specialist hospitality business schools, including Glion, which have created bespoke degree programs combining practical skills and business knowledge.

For career changers

If you are looking to switch careers into hospitality, your path can be smoothed by studying a specialized graduate program, such as a Master’s, which delivers more intensive and detailed learning focused on a specific topic.

Different career pathways after entry

You can generally expect to start on the operational side of a hotel or other hospitality business – ‘rooms division’ or ‘front of house’, for example. This provides the essential operational experience as you build towards more senior roles, and ultimately to the position of General Manager.

You also have the option to pursue a specialist ‘back office’ function, such as marketing and PR, human resources, revenue management, and so on.

Your aim should be selection to a Manager in Training (MIT) program, different variations of which are offered by all the major players in the industry. With a career-focused undergraduate or graduate degree from an internationally-recognized institution, you will be a strong candidate for such programs

Accelerate your Hospitality career

Read more about our unique learning environments and commitment to excellence.


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