Glion Research & Innovation


Glion Strategic Research Themes

Experience & Service Innovation in Luxury Hospitality

Luxury hospitality is built on exceptional experiences. This research theme explores how organisations design, deliver and continuously innovate customer experiences to create lasting value for guests, employees and businesses. Areas of research include service innovation, customer experience, digital transformation, artificial intelligence, personalisation, luxury consumer behaviour, service design and emerging technologies that are reshaping hospitality. 

Wellbeing, Regenerative & Responsible Luxury

The future of luxury and luxury hospitality depends on creating value for people, communities and the environment. This theme examines how organisations can develop responsible and regenerative business practices while enhancing wellbeing for guests, employees and destinations. Research addresses sustainability, regenerative hospitality, employee wellbeing, health and wellness hospitality, ethical leadership, environmental stewardship and responsible luxury business models. 

Future Luxury Hospitality Business Models, Investment & Workforce

Luxury hospitality is experiencing profound transformation driven by changing customer expectations, technological innovation, investment patterns and workforce evolution. This research theme investigates how organizations can remain competitive in an increasingly dynamic environment. Research includes business model innovation, hospitality investment and development, revenue management, organizational transformation, entrepreneurship, artificial intelligence, future skills, leadership and the changing nature of hospitality work. 

Hospitality Education, Talent & Professional Identity

Preparing future hospitality professionals requires education that is closely connected to industry needs and societal change. This research theme focuses on the development of hospitality education, talent, leadership and professional identity across different career stages. Research explores innovative pedagogies, work-integrated learning, student development, employability, lifelong learning, leadership education and the capabilities required for future hospitality professionals.