AI and Innovation in Hospitality Leadership

100% Online

3 week program
6-8 study hours per week
100% Flexibility
Certificate of completion

Next Start Date
11 March 2026

Speak to usSpeak to us Sign up Sign up

Course Summary
Course Content
Faculty
Admissions & Fees

Page IndexPage Content

Course Summary Course Content Faculty Admissions & Fees

Book a call Book a call

Course Summary

Harness the power of AI for your business

This course equips hospitality leaders with the knowledge and practical skills to leverage AI for innovation, efficiency, and strategic advantage. It builds from introducing AI ‘essentials’ through study of real-world AI adoptions to an exploration of important techniques such as prompt engineering – ultimately delivering a strategic roadmap for successful AI implementation in hospitality.

A focus on practical applications within the hospitality sector includes a full assessment of the ethical, legal, and business challenges facing industry leaders today.

Understand foundational AI concepts and their role in innovation.
Experiment with AI tools to identify opportunities for real-world business transformation in hospitality.
Develop AI-driven strategies that align with business goals and operational realities in hospitality.
Strategize AI adoption by leveraging creativity, critical thinking, and leadership skills.

Course Content

Explore AI in hospitality across three immersive weeks.

AI Basics – A Crash Course

Learn some of the key definitions of AI and discover more about its capabilities and limitations. Understand how to cost AI implementations, including development, data centers, sustainability, and growth.

Innovation Theory

Discover the different definitions and types of innovation, then get to know some of the ways that AI can contribute to design thinking and creativity.

AI and Innovation in Action

Study real-world examples of AI adoption across industries; and learn about the relatively new discipline of prompt engineering, through which AI outputs can be enhanced via carefully constructed prompts.

How is AI Reshaping Hospitality?

Review successful – and unsuccessful – AI implementations in hospitality; and explore potential impacts of AI in areas such as guest service, operational efficiencies, and revenue modeling.

The AI and Innovation Roadmap for Hospitality Leaders

Develop a comprehensive toolkit for AI implementation, including strategies for training and upskilling, change management, and tackling legal and ethical considerations. Explore the impacts of AI on wider society and the convergence of AI, IoT, Blockchain, and Robotics.

AI for Hospitality Impact

A final, highly applied project with a choice of preparing an executive report proposing an AI adoption plan or a reflection on a documented AI experiment and its results.

100% flexible online learning that puts you in control

This program puts you in complete control of your learning journey. Choose the time, format and platform – we’ll do the rest!

100% online study that fits your schedule
All live sessions recorded for catch-up on demand
Content suitable for all devices – PC, mobile, tablet, etc.

A certificate that helps you stand out to recruiters

Your certificate of completion is an open badge you can share on your CV, LinkedIn profile, email signature, and more.

Backed by Glion – the #4 ranked school for Employer Reputation globally (QS Rankings by subject 2024).

Meet your lecturer

Mariana Palmeiro spent 10 years in Asia working on numerous hospitality development projects, mainly as a Project Manager for new spa and wellness center openings. She also acted as a hospitality consultant, where she opened and managed hotel operations.

Currently, Mariana offers consultancy focused on the development of medical and wellness experiences in luxury hospitality operations.

She has also been a visiting lecturer at both Glion and Les Roches for the past five years, where she enjoys supporting students and executives on their path to becoming stronger hospitality leaders.

Mariana's LinkedIn

Join this program

Admission Criteria
There are no admission criteria for this program

Fees
CHF 1,250

NEXT START DATE

11 March 2026

Need more information? Speak to us

Sign upSign up

Discover more online courses

Business Trends in Luxury

Analyze the latest global consumer trends as they influence the luxury segment, then explore the impacts on business structures and practices of brands operating in this sphere.

Building the New Sustainable Luxury

Gain a critical understanding of the non-negotiable needs and future developments with regard to CSR in the luxury industries. Your study encompasses both supply and demand drivers.