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Longstanding Insider contributor Fabrice Gautron returns to the magazine with an exclusive interview in which he casts an expert eye over one of luxury’s great paradoxes: how to nurture and maintain the all-important client relationship in an omnichannel marketplace…

Our hospitality-focused Master’s degree is being refreshed for 2027 intakes, with the notable introduction of three specialized study pathways for its second semester. The move aims to help this flagship graduate program keep pace with evolving industry – and student – requirements, as Dean of Graduate Studies Joseph Karam explains…

What difference can design make to luxury real estate? And how can brands use physical space to create engagement? These were just two of the questions considered by industry expert Dan Innes during his guest lecture to Executive Master’s students at Glion.

Megami Mehta is a semester 2 student of our Master’s in Hospitality Business Leadership. Here she offers her vivid and highly personal take on relocating to our Bulle campus for her graduate studies…

Louis Vuitton Global Events Director Marcello Lombardi explains how luxury houses are changing the way they interact with customers and the different approaches they take to distinguish themselves from the competition.

Having already accumulated an impressive list of luxury names on his resume, Glion Master’s graduate Louis Becker is today Prestige Sales Manager for Rémy Cointreau in the German-speaking part of Switzerland. And that means responsibility for a spirit that is arguably the most prestigious of all: LOUIS XIII Cognac.

Glion alumnus and self-described ‘hotel midwife’ Massimo Ianni spoke to The Insider’s Ben McCormick about regenerative hospitality, the difference it can make and the pathways that led to him to becoming an advocate for it.

What is the real story surrounding AI adoption in the luxury sector? And what can we learn from the organizations which have moved forward with the technology most enthusiastically? The Insider got some answers to these questions – and plenty of other insights – from Digital Luxury Group, a Geneva-based strategy, intelligence and creative consultancy serving luxury and premium brands.

In her second guest article for The Insider, Dominika Kustosz-Lee, an art and luxury expert who specializes in the Korean market, analyzes the unique symbiosis that occurs when artist and luxury maison come together in the spirit of creativity…

A new research paper co-authored by Glion academic Mikèle Landry brings fresh insights to the service interaction between brands and their customers, arguing that giving the customer more agency in this relationship is essential for co-creating value. The Insider spoke to Mikèle to discover more…

Glion alumni Alessia Minatta and Guillaume Criquet have immersed themselves in the rarified world of the luxury watch boutique. A dream assignment, then, for The Insider’s Martin Green as he discovers the secrets of selling some of the planet’s most desirable timepieces…

Nature is in full bloom as we prepare the 10th instalment of our World’s Best Luxury Destinations series. And where better than the ‘Emerald Isle’ to celebrate this small but significant anniversary...

Ulkar Mammadzada has never been afraid of stepping outside her comfort zone, having moved abroad to study Law at just 17 years old, before discovering the delights of hospitality and securing a government scholarship to open up a very different future by joining Glion. Now she’s engaged in her biggest challenge yet: launching the UAE’s premier offer aggregator app, DiscGo.

It’s a concept that’s been around for more than a century, but how much do you really know about conspicuous consumption, its origins and – more importantly – how changing attitudes to it are influencing today’s luxury sector? Join Glion faculty Dr. Evrim De Groot for an in-depth exploration of this seminal phrase…

Season 2 of The Insider Podcast continues as we tackle the hottest topic on the hospitality business agenda: AI. Enjoy these expert insights from Dr. Alessio Delpero.

As an investor and hospitality entrepreneur, Glion alumnus Grisha Davidoff has been an enthusiastic adopter of AI. Following a recent Hospitality and Luxury Insight Council (HLIC) ‘Expert Session’, at which he shared his experience, Grisha spoke to The Insider about the technology’s applications, advantages and future.

At the intersection of two of the world's most dynamic industries, luxury and hospitality, sits a research opportunity that has – until now – remained largely unexplored. The Glion Research, Partnerships & Innovation (GRPI) team, led by Dr. Tiia Mäkinen, intends to change that. This is not just academic ambition; it is institutional strategy. We invited Tiia to tell us more…

At The Insider, we’ve interviewed plenty of Glion alumni performing important corporate roles; we’ve also spoken to a wide array of successful entrepreneurs. But never someone doing both simultaneously – until we met the remarkable Michelle Cristina Bühler…